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At Peninsula Island Resort & Spa, we strive to deliver outstanding service. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. Our policy is very strict regarding the personal information we collect when you visit this site. Some jurisdictions also require notice concerning other means of collecting personal information; for those jurisdictions, this Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit our property.
Please read this Policy carefully before submitting personal information about you to us. Also, please note that this Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.
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Personal Information We Collect
At every point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include: your name and contact information, including physical address, email address and telephone number; information related to your reservation, stay or visit to a property; purchase of products or services; personal characteristics, including date of birth, gender and nationality; passport number and date and place of issue; travel history; payment information; guest preferences; marketing preferences; dates of stay; preferred communication methods; business name, title and address; method of payment; credit card details, including the three or four digit CVV code; amount of charges for stays at properties; products and services received; reviews and opinions about our brands or properties (if they are identified or associated with you); groups with which you are associated for stays at our hotel; information provided on membership and account applications; information maintained in individual customer, and other types of information that you choose to provide to us.
Use of Personal Information Collected About You
We use your personal information to provide the services you request from Peninsula Island Resort & Spa, or which are part of a program you have joined or a purchase you have made, such as to facilitate: reservations, the purchase of a vacation package or timeshare, purchases of hotel products, and other transactions. We also use the personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use the information to: improve our services; provide you with the expected level of hospitality; ensure our site, products and services are of interest to you; and to process enrollments and applications. We also use the information to provide or offer you promotions and featured specials.
How We Share Personal Information
We endeavor to provide you with the same high level of service that you have come to expect at Peninsula. To provide this service, we may share your personal information with service providers that may be located in countries outside of your own. Although the data protection laws of these various countries may not be as comprehensive as those in your own country, Peninsula will take appropriate steps to ensure that your personal information is handled as described in this Policy.
Cookies and Other Technologies
Our Collection and Use of Non-Personal Information
As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove or block cookies at any time from your computer, you can update your browser settings (consult your browser's "help" menu to learn how to delete or block cookies).
We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site and to understand how you interact with our emails or advertisements. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.
Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding email addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.
Personal Information From Children
Except where required by local laws, we do not knowingly collect personal information from individuals under 15 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
Protecting Personal Information
Peninsula will take appropriate measures to: (i) protect personal information collected against unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers with which we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We will only ask for your confidential personal information or credit card details by telephone when you are booking a reservation or promotional package by telephone. If you receive this type of request, you should not respond to it. We also ask that you please notify us at firstname.lastname@example.org.
Retaining Personal Information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our products and services or invite you to events by email, telephone, mobile / text messaging (including SMS and MMS) or post.
If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i) sending us an email email@example.com; (ii) writing to us (and include your email address) at Peninsula Reservations, 340 Padre Blvd South Padre Island, TX 78597; or (iii) using the unsubscribe function in the email you receive from us. We will update your preferences as soon as reasonably practical.
Please note, however, that if you "opt-out" as described above, we will not be able to remove your personal information from the databases of affiliates, or business partners with which we have already shared your personal information (i.e., to which we have already provided your personal information as of the date of your opt-out request).
We may modify this Policy from time to time. When we make material changes to this policy we will post a link to the revised policy on the homepage of our site. You can tell when this Policy was last updated by looking at the link and at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.
Call us 24 hours a day at (800)761-2514 or email us at firstname.lastname@example.org. Or also via post to Peninsula Island Resort & Spa 340 Padre Blvd South Padre Island, Texas 78597